Brain Gauge FAQ

General

What do I need to use the Brain Gauge?

You will need a PC running Windows 8+, or a Mac running MacOS 10.10+, or a Chromebook with the latest version of ChromeOS. You will need one available USB port. Unpowered USB hubs are not recommended.

How long does it take to use the Brain Gauge?

A typical testing session lasts about 10-15 minutes (6 tests, ~1-3 minutes each). You can also take just one or two tests to target specific brain functions.

What do my scores mean?

Brain Gauge scores compare your performance on neurocognitive tests to the average scores in healthy populations. These averages were calculated through peer-reviewed research that we’ve been conducting over the past decade. Each test and score is tied to a particular neuropathway or brain function.

Will everyone in my family be able to use the Brain Gauge? Can I keep my data private?

Each individual's data is identified by a nickname or a unique subject ID. Home users can create and test up to 5 different subject profiles. If your family comprises more than 5 people, please reach out to us. The Brain Gauge Pro and MD let you test unlimited subjects.

How much is shipping?

We offer delivery through a number of services (UPS, USPS, DHL, etc.) and shipping costs will vary depending on location and speed. Standard 3 day shipping through USPS typically costs less than $5. International shipping is avaliable for an additional charge. Import duties, taxes, and charges are not included in the item price or shipping cost - these charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs prior to ordering your device.

What is the warranty that comes with my Brain Gauge?

Each Brain Gauge comes with a 1-year limited warranty that covers any defect or malfunction which arises during normal use. For troubleshooting or to request a warranty replacement, contact customer support.

What is your refund policy?

You can return your Brain Gauge Pro, Brain Gauge MD, or Brain Gauge Home Lifetime subscription for a refund up to 30 days from the date you receive the device, less 25% restocking fees. Return shipping is at the expense and responsibility of the purchaser and will not be refunded. Contact us via email to obtain return authorization, shipping address, and instructions.
Returned products must be in original condition and show no evidence of damage from accident or abuse.

Returned products must be in original condition and show no evidence of damage caused by accident or abuse. You must prepay all shipping charges and we recommend that you use a carrier that offers shipment tracking and fully insure your package so that you are completely protected if the shipment is lost or damaged in transit. You are fully responsible for any loss or damage to the Product during return shipping.

Is the Brain Gauge FDA approved?

The Brain Gauge delivers a gentle mechanical stimulation to the skin. We have conducted tests on over 6000 individuals and have never had an adverse event. It is as safe to use as a computer mouse.

The Brain Gauge MD has been listed as a medical device with the FDA and is compliant with 21 CFR 882.1470 (Computerized Cognitive Assessment Aid).

The Brain Gauge Home and Pro have not been approved by the FDA. These devices cannot treat, cure, diagnose or prevent any dysfunction or disease.

What's the difference between the Brain Gauge Home and the Brain Gauge Pro?

The Brain Gauge Pro is a research-grade vibrotactile stimulator intended for use by scientists and clinicians. The Brain Gauge Home was designed to be an affordable alternative that provides the same precision and functionality with limitations on the number of subjects.

Subscriptions

How long should I subscribe for?

Brain health changes very slowly. It can take weeks to recover from a concussion, and even longer to get back to full health after more severe brain injuries. If you're testing out new diets, medication, or supplements, you might not see results for several weeks.


For new users, we recommend the 3-month Brain Gauge Home subscription. This plan is the perfect way to see how the Brain Gauge can help you learn more about your brain health, without getting locked in to a longer subscription. Once you're testing regularly and are well-acquainted with the software, you can move up to the 6-month plan to save more than $120 each year.

How do I cancel my Brain Gauge subscription?

If you'd like to cancel your Brain Gauge subscription, just fill out this Cancellation Request form. You'll receive an email with a confirmation link. Your subscription will not be cancelled until you click the link and confirm your request. Please allow 48 hours for the request to be processed.

Can I suspend my subscription?

Yup. When you cancel your subscription, we'll cache your data for 12 months on our secure, encrypted servers. If you decide to start tracking your brain health again, just send us an email and we'll reactivate your account when we ship out your new Brain Gauge Home.

When will I be billed for my subscription?

We'll charge your credit card or PayPal account for the entire first subscription period (3 / 6 / 12 months) when you activate your Brain Gauge through the ProTools app.


All subscriptions will renew automatically at the end of each term.

Can I change my subscription interval?

Of course! If you'd like to change to a different subscription interval (monthly, 3-month, 6-month) please contact:


support@corticalmetrics.com

Use

Why/how was the Brain Gauge developed?

We are working with the Office of Naval Research to develop standardized measures of brain health to determine if individuals exposed to a blast can safely return to duty. In addition to that kind of brain health measure, we are also developing the Brain Gauge technology to help clinicians compare the brain health of their patients before and after treatment. Individuals are also using the Brain Gauge for self-evaluation.

Our research has received sponsorship from the Office of Naval Research, the National Institutes of Health, the US Army and the NFL/GE Head Health Challenge.

Who uses the Brain Gauge?

Besides researchers and clinicians, the Brain Gauge is for individuals who are curious about their personal brain health.

If I use the Brain Gauge on a regular basis, can I track how I’ve done?

Absolutely. One of the strengths of the Brain Gauge technology is that you can track your performance over time and compare your scores from one day (or condition) to the next.

What will impact my scores?

Anything that impacts brain function has the potential to impact your test scores. The smallest change that we have documented is a double dose of cough syrup.

Are there ongoing studies that I could participate in?

We will periodically send announcements about studies that Brain Gauge users can participate in to anyone on our mailing list (Sign up here). Most traditional studies take one to two years to recruit subjects and collect data. We envision crowd sourcing studies by recruiting Brain Gauge users to take 2-3 minutes of testing. Unlike formal studies, we anticipate being able to announce results within several weeks of the study’s initiation.

Science

How does the Brain Gauge work?

Read all about the history and science of the Brain Gauge here

Are there any publications that use the Brain Gauge?

There are quite a few publications based on the same technology that the Brain Gauge uses (most of these studies used the Brain Gauge Pro). We’ve been involved in many areas of research over the past decade and continue to expand at a rapid rate in the areas of:


Additionally, we have been involved in a number of basic science studies. All of these publications can be found here

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